Some Star Trek fans found that their authorization code for a digital copy of Star Trek XI didn’t work.
Star Trek fans who purchased Star Trek XI in either Blu-ray or DVD format received an authorization code to allow them to download a digital copy of the movie to their iTunes library, but then ran into a snag when trying to obtain their copy of the movie.
When trying to redeem the authorization code, some fans saw a message that said that the authorization code had already been used, and could not be used again.
The theory regarding the message is that the codes may have somehow been stolen and posted to a torrent file where unauthorized users redeemed them.
A representative of Deluxe Digital Studios posted to an Apple Discussions thread to assure customers that “if they contact support via the website, they will receive a new code for their digital copy of Star Trek for iTunes or Windows Media.”